Building a better bank means making your banking easier and more convenient. That's why Premier Community Bank offers Personal/Small Business Online Banking - giving you access to your accounts 24 hours a day, seven days a week. Premier Community Bank's Personal / Small Business Online Banking service is FREE of charge and allows you to:
To learn more about our Personal/Small Business Online Banking services, visit our Online Education Center today!
To enroll in our Personal/Small Business Online Banking service today click here.
If you have any questions about or relating to the Online Banking product, please see our Online Banking FAQ, which contains answers to some frequently asked questions.
Premier Community Bank is very happy to provide Premier e-Com Online Banking to our customers. We knew there might be questions regarding the use of this convenient product, so we did our homework and came up with a list of questions, answers and helpful tips we felt would provide you with the best assistance.
Do you have to be a Premier Community Bank customer to use Premier e-Com?
Yes, to access your accounts online, you must have at least one Premier Community Bank account.
How do I signup for Online Banking?
On Premier Community Bank's Home Page, click on "Online Banking" then click on "Personal/Small Business Online Banking" this will take you to our "Personal/Small Business Online Banking" page. Click on, "Enroll in Personal/Small Business Online Banking." Complete the form and click on "Submit". We will generate a temporary Access ID and password, which will be mailed separately to you. Once you receive those, you will log on using the temporary Access ID and password, and you will prompted to enter an access code (must be between 6-17 characters) and to change your password (6-17 characters). This will take you to our Online Banking Disclosures and Agreement. Print a copy of those disclosures out for your records. After clicking on "I Agree ", you will proceed to the short enrollment form.
What are the system requirements to access Premier e-Com?
You need access to the Internet and your Internet browser need to be Internet Explorer 6.0 (or greater). Your system also needs to be set up with 128-bit encryption. If your system is not setup with the correct version of Internet software or encryption, you can download the appropriate version here
With Internet Explorer, your system should also be set up to allow session cookies. To configure this:
1. Launch Internet Explorer
2. From the Tools
menu select Internet Options
3. From the Privacy tab
, click Advanced
4. From Advanced Privacy Settings
, check the Override Automatic Cookie Handling
and Allow Session Cookies
5. Click OK to close the Advanced Privacy Settings
6. Click OK to close the Internet Options
This is an added security feature, as the session cookie does not contain any customer information and will be purged after you logout or close your browser. Please see the following pages for more information about cookies
Do not use the "Back
" button on your browser while using Online Banking. You will automatically be logged out.
- What type of transactions can I complete online?
You can review and print transaction statements and transfer funds between accounts. If approved, you can bills online also!
What is the charge for using Premier e-Com and Bill Pay?
If you are paying one bill per month, the service is free. Otherwise Premier Bill pay will be $1.95 per month and Premier Bill Pay Plus will be $3.95 per month.
What do I enter in the Access ID box?
You were assigned an original Access ID. On your first logon, you were asked to change it to a new code of your choice. Reminder: Your Access Id is case sensitive. If you don't remember your code, please contact one of our customer service representatives at 715-754-2535 or your local branch.
What do I enter in the Password box?
You received an initial password for your first-time login and then were prompted to select a new password. Your password is 6-17 characters. Your password is case sensitive which means that upper and lower case characters should be typed exactly as they appear.
How many characters does my password need to be?
Your password may be 6-17 characters in length. Your password is case sensitive which means that upper and lower case characters should be typed exactly as they appear.
How do I change my password ?
Once you're in Premier e-Com, select "Options " along the top row of buttons. Enter your current password, then enter your new password twice. Your password may be 6-17 characters in length.
What do I do if I forget my Access ID or Password?
You may contact us by phone or stop by one of our lobby locations to select a new Access ID or Password.
What happens if I incorrectly enter my password?
If you enter your Access ID or Password incorrectly three consecutive times, you will be locked out of Premier Community Bank's Online Banking. This is one part of our comprehensive security plan to ensure confidentiality. To gain access again or to receive a new password, contact us by phone or stop by one of our lobby locations to select a new Access ID or Password.
Which accounts will I be able to view through Online Banking?
You may view any accounts on which you are an authorized owner.
How much history will I be able to view?
For checking and savings accounts, you will be able to view your current and previous statements. Loan information will show the account to date.
You will be automatically logged out after 20 minutes of inactivity while online banking.
How do I add accounts for viewing on Online Banking?
If you are not able to view all your accounts online, please contact us by calling 715-754-2535.
How do I view my account balances?
You may view your account balances by selecting Accounts from the main menu bar near the top of the screen.
How do I change my email address?
You may change your email address by clicking on the "Options" on the top menu bar. Click on the "Change email address " drop down where it will display your current email address and then you can enter your new email address. You must enter the new email address twice.
What screens can I print from Premier e-Com?
You may print any screen that appears within Online Banking and there are several ways to do this. To print, click on the Print option under File at the top left of your screen or click on the Print icon in your toolbar near the top of the page. There is also a Printer Friendly
icon located on the right side of the page, normally toward the top of each page.
Does the balance shown on the Accounts Summary page include all transactions that have posted to my account?
On Checking and Savings information, the Current Balance shows all transactions which were posted through the previous day's cut-off time (normally 5:00 p.m.). The Available Balance shows the Current Balance plus all memo posted transactions (transactions that have been presented to the account). Types of memo posted transactions can include: ACH transactions, online banking transfers, teller deposits or withdrawals, and ATM transactions.
On loan information, the balances do not reflect transactions (advances, payments) made by using "Online Banking" in the current business day.
Will Premier e-Com display the transactions that are considered NSF (overdraw account)?
Yes, the transactions will be displayed online.
How do I request a transfer of funds between accounts?
To transfer funds between accounts, select "Express Transfers". Select the account you want the transfer to come from, the account you are transferring to and the amount to be transferred. Click on "Next" where you will be able to review the transfer one more time, then click on "Submit ".
How do I make a payment to my Premier Community Bank loan?
To make a payment to your loan, select "Express Transfers", choose the account the payment is to come from, designate the amount you wish to transfer, then click on "Next" where you will be able to review the transfer one more time, then click on "Submit ".
To what types of loans may I make payments online?
You may make loan payments to most Premier Community Bank loans. Some types of lines of credit may be restricted. If you have specific questions regarding your loans, please contact our loan department at 715-754-2535.
How do I sign up for bill payment?
Under Online Services on our web site, click on Bill Payment Information and this page will give you more information and a link to the secure Bill Payment application. You can also access the application directly from Online Banking by clicking on "Bill Payment ". Complete the form and we will notify you within 1-2 business days when you can begin to enjoy the time-saving convenience of Online Bill Payment.
How do pay a bill once I'm set up for Online Bill Payment?
You may begin paying bills online by selecting the account you wish the payment to be made from (one of your checking accounts) on the Account Summary page. Then select Bill Payment and New Scheduled Payment from the menu bar. To use bill payment, you must have a checking account. You may select your own vendors and setup the frequency and time you wish to have your bills paid. You may set up as many bills as you wish.
NOTE: When setting up a bill payment, you must first select the account that you are making the payment from. You can select this account from the Accounts page. Then proceed with the transfer process.
What is the cost for using bill payment?
The cost for using bill payment is absolutely FREE to all consumer customers if you pay at least one bill per month. If you do not wish to use bill payment, please notify us so we may discontinue the service and the fee from your account.
What types of bills can I pay through the bill payment service?
You may pay any bill to a third party. To ensure that you receive appropriate credit, please be careful to enter accurate address, amount, and account number information.
How may days in advance do I have to request a bill to be paid before it is due?
Please select the payment date 7-10 days prior to when the bill is due. Many national companies (i.e.: credit card companies, insurance companies) take more than 10 days to process the bill payment. Please be very careful when selecting the payment date to allow sufficient time for processing and mailing to avoid late fees from the company.
How do I know if a bill payment that I've requested to be paid has been paid from my account?
You may view all the transactions, including bill payments, that have occurred on your accounts for your current and previous statements, by selecting the account and then Transactions from the menu bar. By selecting Current Business Day, you may view transactions that are pending on your account for today.
If the bank sends payment to a company, how does the company know to apply the payment to my account?
When you are setting up bill payments, you are asked to enter your account number with the vendor. This is very important information to enter because this is what the company refers to when applying appropriate credit for the payment.
How do I delete a vendor from my bill payment vendor list?
You may delete a vendor by selecting the "Payments List " under the Bill Payment menu.
How do I delete a bill payment request that I no longer want to make?
If the bill payment has already been processed from your account, you may request a stop payment on the bill payment by calling us at 715-754-2535. You will be assessed the normal stop payment fee for the request. If you had setup the bill payment for a future date that hasn't yet occurred, you may remove the bill payment by selecting the "Payments List" under the Bill Payment menu.
What happens if I do not have sufficient funds in my account to make a bill payment that I have setup?
We will try to pay the bill two times. You will receive a notice by mail that the bill could not be paid because of insufficient funds after the second attempt.
How do I change the account titles in the "Nicknames" column on my account?
You may personalize each account's title by selecting "Options " on the top menu bar. The Change Nicknames option allows you to personalize each account name. Check the box by the account(s) you want to change and type in the nickname.
How do I export my account data to Microsoft Money or Quicken?
To export transactions to a personal finance application, click "Transactions Export" under "Transactions". You may select which transactions you want to export and the software format you desire. Quicken interchange format (.qif) = Quicken; Open financial exchange (.ofx) = Microsoft Money; Comma separate file (.csv) = Windows Clipboard; and QuickBooks (.iif).
I signed up for Premier e-Com, but now I tried to log on and my password won't work. Why ?
If you have not used Online Banking for more than 90 days, your online banking account is deactivated and you will need to re-enroll.
Is there an online help section to help me navigate through Premier e-Com?
Yes, you may go to online help anytime by selecting HELP from the menu bar. You may choose from a variety of topics.
Where can I receive help to use Online Banking?
You may receive help online, by selecting HELP from the menu bar. You can call us at 715-754-2535 and speaking to one of our customer service representatives, during regular business hours. (Monday through Friday 8 a.m. - 5 p.m.; Saturday 8:30 a.m. - 11:30 a.m.)
What is the daily cut-off time to complete transactions on the current business day?
Transactions completed online on banking business days (Monday - Friday, except holidays) before 5:00 p.m. will post to your account that day. Transactions completed after 5:00 p.m. will post to your account the next business day.