Whenever a potential fraudulent transaction occurs on your Premier debit card, our debit card fraud notification system will immediately call or text your mobile device associated with your account, requesting verification on the transaction.
When you receive a text...
If our debit card fraud system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day.
Here's an example of how it works:
Alert Free MSG: The Premier Community Bank Fraud Center. $201.45 on card 1234 at Walmart. If valid reply YES, fraud NO. To Opt Out, STOP.
If you respond “YES”
Free MSG: The Premier Community Bank Fraud Center. Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.
If you respond “NO”
Free MSG: The Premier Community Bank Fraud Center. Your response has placed a block on the card. Call us immediately at 18332126753, avail 24/7. To Opt Out reply STOP.
When you receive a call …
If fraudulent debit card use is suspected on your card and we can't reach you by text message, you will be called to confirm the legitimacy of your transaction. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your Premier debit card.
Our automated call center will ask you to verify recent transaction activity on your card:
• You'll be asked to verify your identity and provide your 5 digit ZIP code
• You'll be able to respond via your touch-tone keypad
• You'll also be provided a phone number to call should you have additional questions