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Tips & FAQs (Frequently Asked Questions)

There are many aspects of the banking world and many questions to be answered. Hopefully, some of these tips and answers to some of the FAQs that we have received will help you. 

If you have a question and the answer is not here, please contact us today. We will get it to you.

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General Account

What is the difference between an
"INACTIVE" account and a "DORMANT" account? 

Defined:

Dormant accounts are customer bank accounts that have had no activity for a consecutive period of 24 months. FDIC requires the bank to obtain a signed form from the customer acknowledging a transaction was performed on the account after becoming dormant, verifying it is actually the customer performing the transaction.

Inactive accounts are customer bank accounts that have had no activity for a consecutive period of 12 months.

NOTE: Once an account goes into the inactive/dormant status, the customer will not receive their monthly statement. 

Making a large purchase with your Debit Card over the weekend?

If you plan on making a large purchase with your Debit card over the weekend please call on Friday to have the card opened for the weekend. Contact us with any questions you may have regarding this. 

Did you know? With a Prime account you get...

...free Checks, Cashier Checks and Money Orders (Minimum balance to open: $100)

Did you know you can order your checks online?

Reordering checks for your business checking or personal checking accounts has never been easier. You’re just a few clicks away from reloading your checkbook. CLICK HERE to reorder your checks. 

Security Tips 

How important is verifying your personal contact information?

VERY IMPORTANT! It is important for the bank to have your current contact information on file. Current contact information includes:

Main Address

Alternate Address (if you have a second residence that you visit for a long duration)

Email (you may opt out of receiving marketing/advertising materials)

Phone

Please keep contact information updated.  

Will you be traveling soon and using your debit card? 

If so, remember to contact your local branch. Also, a reminder that transactions completed on Saturday will be processed the next business day.

What do you do if you think your identity has been stolen?

Click here  to learn about how we can help. 

Business Accounts

Are you tired of endorsing checks?

Contact us about ordering an endorsement stamp for your business.

Did you know there are several different accounts for business banking?

Entrepreneurs, manufacturers, retailers — whatever your industry, a business checking account and a business savings account are essential first steps. Click here to learn more.

 

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