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Tips & FAQ's (Frequently Asked Questions)

There are many aspects of the banking world and many questions to be answered. Hopefully, some of these tips and and answers to some of the FAQ's that we have received will help you. 

If you have a question, and the answer is not here. Please contact us today, we will get you the answer.

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General Account

What is the difference between an
"INACTIVE" account and a "DORMANT" account? 

Defined:

Dormant accounts are customer bank accounts that have had no activity for a consecutive period of 24 months. FDIC requires the bank to obtain a signed form from the customer acknowledging a transaction was performed on the account after becoming dormant. Verifying it is actually the customer performing the transaction.

Inactive accounts are customer bank accounts that have had no activity for a consecutive period of 12 months.

NOTE: Once an account goes into the inactive/dormant status, the customer will not receive their monthly statement. 

 

 

Security Tips 

How important is verifying your personal contact information?

VERY IMPORTANT! It is important for the bank to have your current contact information on file. Current contact information includes:

Main Address

Alternate Address (if you have a second residence that you visit for a long duration)

Email (you may opt out of receiveing marketing/advertising materials)

Phone

Please keep contact information updated.  

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